Refund policy

At PawRove, we want customers to receive the product they ordered in usable condition.

Return window:

• Return requests must be submitted within 30 days of delivery.

Return eligibility:

• Items must be unused and in their original condition unless the item arrived damaged or defective.
• We may request photos to evaluate damage, defects, or shipping issues.

Returns:

• Approved returns must be sent to: 1065 SW 8th St, Miami, FL 33130, United States
• Return shipping responsibility: Customer pays return shipping unless the item arrived damaged, defective, or incorrect..

Damaged or defective items:

• If your item arrives damaged or defective, contact pawroveshop@yahoo.com within 7 days of delivery.
• Include your order number and clear photos of the item and packaging.

Refunds:

• Once approved, refunds are issued to the original payment method.
• Refund timing can vary depending on your payment provider or bank.
• Shopify notes that refunds can take up to 10 business days to appear depending on the bank. Source: https://help.shopify.com/en/manual/payments/shopify-payments/payouts/refunds

Non-returnable situations:

• We may decline returns that show clear signs of use, alteration, or damage not caused during shipping.

Questions:

• For return or refund questions, contact pawroveshop@yahoo.com.